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10,000ft Terms, Privacy & Security
Our Commitment to the GDPR

Our Commitment to Protecting Your Personal Data

At 10,000ft, we’re committed to protecting the privacy and data security for our customers around the world. As part of this commitment, we’re supporting our customers in the E.U. and the protections enacted by the General Data Protection Regulation (GDPR). The GDPR will applies in all E.U. member states as of May 25, 2018 and impacts the privacy regulation and rights of all residents of E.U. nations.

Read more information about the GDPR here.

Transferring Data Across Borders: Privacy Shield and Contractual Terms

To comply with E.U. data protection laws around international data transfer mechanisms, we’ve self-certified under the E.U.-U.S. Privacy Shield and the Swiss-US Privacy Shield. These frameworks were developed to establish a way for companies to comply with data protection requirements when transferring personal data from the European Union and Switzerland to the United States.

European Union General Data Protection Regulation

We are compliant will all aspects of the EU-GDPR and as part of that compliancy we encourage all of our E.U. customers to enter into a Data Processing Addendum agreement.

You can download and sign our Data Processing Addendum, and simply email it back to us at support@10000ft.com

Data Portability and Data Management

10,000ft already supports several mechanisms for helping organizations comply with the GDPR requirements.

These compliance-related controls include:

  • Customer Data portability exports: Allows you to quickly export all the data for yourself or an individual from your team so they can verify, correct, and update it as needed. If you’re an admin, you can provide these reports to team members who may not have access to the software for their review.
  • Personal Data Tools for Admins and Users: We provide admins the ability to modify profiles for their team members. Users may also have the ability to search and modify their personal data if their permission level and access allows.

Stay Updated

Our team at 10,000ft is still navigating specifically what the GDPR means for companies based outside of the EEA, and what will be required of us. Please continue to reference this page for the latest information about how we’re addressing the GDPR. If you have any questions, contact us at support@10000ft.com.

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