How does the trial work?
When you sign up for a trial you have access to all features for 30 days. Anytime during this period, you can upgrade your account by subscribing to one of our plans. All the data from your trial account will go into your active account so you can continue to use 10,000ft Plans.
What size plan do I need?
10,000ft Plans subscriptions are sold in groups of Active Users. This means that you
need to pick a plan that has enough seats available for anyone who needs to
login to your team’s account. Depending on the size of your plan, the grouping
tiers increase by 10 or 20 users. You can review these groups in the Billing Section
of your account.
What is an “Active User”?
An active user is a team member who can login to 10,000ft Plans, view information, contribute to the projects, and track time. When you add a new team member, you can choose to invite this person as an active user. Only active users count towards your 10,000ft Plans subscription.
What is a “Resource Only” Team Member?
You can also have resource-only team members. These people cannot log in,
view or track their time in 10,000ft Plans. They also do not count toward your plan.
Are there different prices for different levels of access?
In an effort to keep your user management and billing simple, we charge the
same rate for all active users in 10,000ft Plans. There is not a difference in pricing for
those with administrative-level privileges compared to those with read-only or
time tracking privileges.
How do I subscribe to the service?
Once you have signed up for a free trial of 10,000ft Plans, you can subscribe to the Basic
Plan or Pro Plan in Account Settings
. If you would like to
subscribe to the Enterprise plan, simply email our support team to get started.
What are the plan durations?
You can choose to subscribe to 10,000ft Plans either monthly or annually with the
Basic and Professional Plans. If you subscribe monthly, you can cancel anytime and we simply stop
billing the card on file with your account. If you pay annually, you get a discounted
plan, but cannot cancel your plan until the duration of the term is over. The Enterprise Plan is only available on an annual basis.
What are the different payment options?
If you subscribe to a Basic plan, you may purchase your monthly subscription with a
credit card. Teams selecting the Professional Plan are able
to purchase via a monthly credit card charge or annual credit card or invoice payment. Teams with the Enterprise plan
typically choose to pay via an invoice per the terms of a custom contract.
May I upgrade or downgrade my plan once I subscribe?
If you are paying monthly by credit card, you may upgrade or downgrade your plan anytime in Account Settings. For upgrades to monthly plans, we charge you the pro-rated amount for the remainder of your month at the time of the upgrade. For downgrades to monthly plans, we pro-rate your next month’s charge based on the date you downgrade. Those with a Professional or Enterprise plan or those paying by invoice need to contact our team to expand your access. All annual plans may only be upgraded during the term.
What if I don’t upgrade to a paid subscription after my trial?
If you choose not to upgrade, after the trial expires, your account will be
deactivated automatically. We will keep your information for 90 days, so if you
decide to purchase later, we will have your data ready to go.
Someone left my company. How does this person impact the price of my plan?
Because you pay for 10,000ft Plans in groups of users, you pay the same amount for
your team for a fixed number of active seats each month or year. If someone
leaves your company, you should archive that user. This will deny login access
for that person and make his or her seat available to someone else from your
Are there any discounts for non-profit teams?
Yes, we often work with non-profit teams who have a limited budget for software
purchases. 501(c)3 organizations are eligible for a 25% discount off their
10,000ft Plans subscription. Please contact our support team to request this discount.
My company has specific software procurement requirements. Will 10,000ft Plans
The three plans above reflect the pricing that aligns with your purchase process
and required service level. Teams purchasing the Basic plan pay less for the
software, but have fewer services available to them. The Enterprise plan is in
place to accommodate teams with very specific corporate service and
compliance requirements. Please contact our team to discuss how 10,000ft may
support your team with an Enterprise plan.